Another Anniversary in HR: Looking back at things our team is proud of

Today, Jul 27, marks my another work anniversary in the HR function, and the anniversary of my first day at Profoundis—later acquired by FullContact, Inc. I am trying to reflect on some great people matters our leadership and HR teams are proud to have envisaged and implemented over the last few years, besides the usual HR business stuff. Not in order of occurrence, though. The credit goes to our awesome leadership and HR teams across offices of FullContact 🙂

What led us to these decisions/benefits

FullContact takes decisions based on the Core Values it is built on. Our people decisions are mostly based on treating people as independent adults and believing in an accountability-driven organisation than a task-driven organisation. Leaders of our organisation have shown immaculate allegiance to these two principles while making people decisions. What if it goes wrong has always been part of the decision-making process, but has not been the deciding factor that prevented us from doing something right.

FullContact India got GPTW Certified within 2.5 years of its operation

FullContact India got recognised as a Great Place to Work®

Within 2.5 years of beginning its operations, in 2019, the FullContact India office was recognised as Great Place to Work Certified®. This reflected how our members felt about the organisation as a great place to be at, how our processes aligned to benchmarks that the GPTW team set. We were one of the very few SME IT organisations, back then, to achieve GPTW certification back then in Kerala.

Ask No Payslip Policy

In 2021, FullContact India decided that we would NO LONGER ask for the CURRENT SALARY information, or PAYSLIPS of any candidates. We would just ask them their expected salary, and no documents violating the candidate’s financial privacy would be collected.

FullContact does not ask for payslips from previous organisations

Travel Benefits

FullContact used to offer travel benefits (then called PAID Paid Vacation) that offers both two weeks of paid leave just for travel and a sum of Rs. 1,50,000/- per year to take an actual vacation. Later this was revamped to be called FULLBalance Vacation Benefit with UNLIMITED paid vacation time and a sum up to Rs. 2,15,000/- per year to take the vacation. At the latest, I recently took a trip to Turkey and Azerbaijan, thanks to this policy.

Holidays

FullContact has an unparalleled holiday and leave policy in India among the IT SME organisations of our nature. As I write this, FullContact India employees enjoy double the national average per year as holidays—27 in total in a year. This includes 13 scheduled holidays as per norms in the Holidays Act, ½ Day Fridays during Jul-Sep, and year-end holidays from Dec 26-31. As part of our ½ Day Fridays policy, all the Fridays from Jul 1—Sep 2 are half-day Fridays, meaning we close our work by noon on Fridays and take an early weekend to spend more time with ourselves and our beloved ones.

FullContact offers unparalleled vacation benefits and holiday plans

An extended Leave Policy

FullContact has always tried to maintain a top-notch leave policy. Apart from the typical Sick/Casual/Earned/Maternity/Miscarriage/Abortion/Adoption/Sterilisation leaves, FullContact India also offers:

Unlimited Hospitalisation paid leave, for as long as the employees remain in a hospital; this is not to be availed from sick leave or any other bucket
Paternity paid leave for 21 days
Bereavement paid leave for 14 days
Family First paid leave for 3 days to spend time with family for any reason (e.g: celebrating birthdays, anniversaries, just spending time, etc.)

No-leave-approval process

Effective Jan 1, 2022, FullContact India moved from Leave Approvals to Leave Acknowledgements. This means, our paid leave requests are auto-approved and only an acknowledgement will be sent to the reporting managers as FYI. There’s no approval process if Earned Leaves and Casual Leaves are applied for at least 5 calendar days in advance. All Sick, Covid, Hospitalisation leaves, and Bereavement and other sickness/illness-related leaves are auto-approved without any notice requirement.

Unlimited VTO

FullContact, besides our leave policy and holidays, offers UNLIMITED Paid vacation time off for all our members. Our members are able to take any number of days as vacation, besides all the short-term statutory leaves and holidays! We have a formal policy to encourage members to take a MINIMUM of three weeks of vacation per year. The new Unlimited Vacation policy takes care of the other end of the benefit, making it practically and technically unlimited.

FullContact offers unlimited paid vacation time off for all members

Our Benefits

Our awesome list of benefits includes but is not limited to:

Health Insurance for family and parents fully paid for by FullContact
Accidental Insurance fully paid for by FullContact
Life Insurance fully paid for by FullContact
Employee Access Program fully paid for by FullContact
Equipment reimbursement for people of determination
ESOPs
FULLBalance Vacation Bonus
Monthly work-from-home reimbursement
Home office setup cost reimbursement
ThankFULL Rewards and Recognition Program
SkillFULL Employee Training Program
SuccessFULL Career Pathing Program
And we are default work remote 🙂

First among the few to close down physical offices when the pandemic hit

I included this in the list since I am proud of the leadership team that unanimously decided to shut down our physical office space until things get back to normal (phew, it took two years for it to be normal) when Covid 19 hit. We were one of the first few offices to go remote—and we went fully remote, permanently so later—when the pandemic hit. Our flexible work policy dueing pre-Covid era that empowered our members to work from home did help us in making this transition with ease.

The guiding light for decision-making was of course the safety and wellbeing of our members. We were also one among the first very few SME IT orgs in the state who incorporated a home office setup cost reimbursement upto Rs. 7500/- which was later increased to Rs. 10,000/-. We also offered (and continue to offer an increased amount of) Rs. 1000/- per month toward home expenses such as the internet charges.

Unparalleled Covid 19 Benefits

Our organisation, like many others, took the decision to stand by our members during the tough times of Covid 19. We released a stream of Covid Benefits for our members and their families. It included sponsoring covid vaccinations for members, spouse, kids, parents and parents-in-law and our members appreciated this benefit.

We also declared 4-day work week in the month of May 2021 for our members to get more time with family and friends during those tough times.

Other Covid 19 benefits included 14 days of paid time off if a member is Covid positive, Covid insurance for all employees if not already covered by the organisation’s group health insurance, employee access program to provide mental support and counselling sessions free of cost—for members and their families, 7 days of paid time off as Caregiver PTO to take care of a family member in case of being Covid positive, two days of additional paid leave for vaccination, salary advance for members affected by Covid, reimbursement of Covid tests, and continuation of salary for six more months in case of an unfortunate Covid death. We also ran the #HealthyFullContact initiative and also put together some Mental Health and Wellness Ideas that our members found useful.

FullContact offered unparalleled Covid 19 benefits to our members

An Inclusive workplace

Developing an inclusive, equitable and diverse workplace has always been one of our prime agendas—though this is a work-in-progress. Our DEI teams across both offices set SMART Goals and work toward making them a reality. This is a picture that our team treasures and gender inclusivity of this magnitude is something that we enjoy having at FullContact. We also offer reimbursement of the cost of equipment used by our members who are people of determination, up to 7500/- in a year.

Compensation Structure with Flexi Benefit Plans

FullContact introduced Flexi Benefit plans to make sure that our employees get to decide, to an extent, how their compensation should be structured. We made sure that we do not inflate CTC for the sake of making it bigger by including components like medical insurance premiums, gratuity, variable bonus, ESOPs, etc. in the CTC—the philosophy was to keep it simple for the employees and prospective employees to give an idea about a fixed compensation.

Also published on LinkedIn and Medium.

Designing a Tax-Efficient Salary Structure in India

There’s so much fuss about the new Code on Wages implementation and how to restructure the compensation to be compliant. While the general guideline is to have at least 50% of the salary as Basic Pay, what if you do not keep it so?

Well, while it is recommended that you keep 50% of the total pay as Basic Pay, even if you do not keep it that way, it should not bother you much. In cases where Basic Pay is less than 50%, then the Basic Pay for calculation of other benefits (such as leave encashments, Gratuity, etc.) should be based on the 50% of the salary. This would mean, effectively, allowances cannot be more than 50%, technically or practically—even if you do not restructure the compensation.

However, with that preface, let’s look at some salary structures that one can probably include while making an offer to a prospective candidate (beware: if you are making changes to an existing employee’s compensation, there are things to be careful about) so that there are tax-efficient components:

*Tax-avoidance or tax-escaping is not the way; but tax-efficiency is the one.*

House Rent Allowance is IT-exempt subject to the Income Tax rules, upto 40% of the Basic Pay in non-metro cities and up to 50% of the Basic Pay (+DA) in Metro Cities. The exact amount of exemption is the minimum of the following three (though you are welcome to have an even higher amount being shown as HRA in the salary structure, it won’t have any impact on the tax exemption):

a) Actual HRA received from employer (that is shown on the payslip)
b) 40% or 50% of Basic Pay (+DA) depending on the nature of the city
c) Actual rent paid minus 10% of Basic Salary (+DA)

Leave Travel Allowance is IT-exempt subject to the Income Tax rules, and subject to production of proofs as mandated by the Income Tax department. For the exemption to be effective, the payslip should have a component “LTA”. There is no specified limit on the % of LTA, but typically companies follow 5%-8.33% of Basic Pay (+DA) as the LTA amount. List of accepted expenses as LTA proof; note that LTA exemptions are not financial-year based, but based on a block of four calendar years (current block year: 2022-25).
Books & Periodicals Reimbursements: Companies are welcome to include this as a reimbursement component of their total compensation and show it on payslips. They are welcome to provide reimbursement for the books and periodicals that are pertinent to the nature of jobs of the employees, against submission of relevant proofs. While there are no specified limits on this, companies usually tend to keep it in the range of Rs. 1000—2500 per month; senior professionals may be given a higher amount of reimbursement depending up on their role.
Telephone & Internet Reimbursements: Similar on the lines of Books & Periodicals Reimbursements
Fuel and Vehicle Maintenance Reimbursements: This is typically provided to senior leaders in companies, who may have to utilise their cars for business-related intents. Up to Rs. 2400/- per month against proper records of travels and fuel/maintenance receipts.
Professional Development Allowance: Companies can reimburse the cost of courses/training/certification/professional memberships whose expenses are met from the pocket of the employee, against sufficient proofs. Such expenses could be mandated to be directly related to their role at the organistaion and have sane guidelines for which expenses can be considered.
Annual Gift Voucher: Digital or physical gift coupons to the tune of Rs. 5000/- can be given to employees per a financial year, which is income tax-exempt. No proofs are usually required.
Food Coupons: they can be paid in the form of physical or digital coupons/card and are exempt from Income Tax (usually not paid through payroll since cash as such is not being disbursed). No proofs are usually required. Maximum limit per month: Rs. 2500/- depending on the number of days your office operates.
Children Education Allowance: Upto Rs. 100/- per month per child (for a maximum of 2 children per employee) is tax exempt under this category. This benefit can be provided for employees with children only. This does NOT limit employee’s 80C exemption of Children’s Tuition Fees.
Hostel Expenditure Allowance: Up to Rs. 300/- per month per child (for a maximum of 2 children per employee) is tax-exempt under this category.
Uniform Allowance: Applicable if there is a uniform at work.
Include employee/employer contributions such as Corporate NPS
Other means of executive compensation: Executive compensations are another realm, which may include more “benefits” than in the form of “pay components” and hence not delving into those areas now.

*Slicing the total compensation at the right measures is the key to a tax-efficient salary structure*

Word of caution: While designing the salary structure, the intent should NOT be tax avoidance or tax evasion, but utilising the existing legal provisions to form a tax-efficient structure. In the cases where it is mentioned above that proofs are required, you are still welcome to disburse that part of compensation if the employees do not have proof, but that will attract income tax.

A sample salary structure is provided below (not all of them could apply to you or to a specific employee), for illustration purposes only. Consult your legal team before you implement.

Component	Amount per month	Amount per year
Basic Pay	₹40,000	₹480,000
HRA	₹16,000	₹192,000
LTA	₹3,332	₹39,984
Internet and Telephone Reim	₹1,000	₹12,000
Books and Periodicals Reim	₹1,000	₹12,000
Fuel and Vehicle Maintenance Reim	₹2,400	₹28,800
Professional Development Reim	₹2,000	₹24,000
Food Coupons	₹2,500	₹30,000
Annual Gift Coupon	₹0	₹5,000
Children Education Allowance	₹100	₹1,200
Hostel Expenditure Allowance	₹300	₹3,600
Special Allowance	₹10,951	₹131,412

Gross Salary		₹959,996
Employer Contributions
Employer Contribution to EPF	₹4,800	₹57,600
Employer Contribution to LWF	₹20.00	₹240.00
Employer Contribution to NPS	₹4,000.00	₹48,000.00

Cost to Company (CTC)		₹1,065,836

Tax-efficient Salary Structuring: An Example

Here’s the excel sheet with the above salary structure, for download.

Disclaimer: The views in this article are provided personal and for academic purposes only. They need not reflect the views of my employer/previous employer(s).

Images sourced from: unsplash.com

This article is also published on LinkedIn and Medium.

Why should you consider offering Corporate NPS?

Much has been said and written about National Pension System (NPS) already. The intention of this article is to give a quick idea to my fellow HRs in the network as to why this is a great benefit you can offer to your employees. Non-HR folks reading this—check with your HR team to see if this is an option at your organisation if you don’t already have it.

What is NPS?

As the name suggests, it is National Pension System. The Govt. of India introduced it for the central and government employees but a few years ago it was extended for the Private Sector employees (and for any citizen of age 15-65, for that matter irrespective of whether they are employed) as well. It is a voluntary pension fund (+wealth creation fund, I might add). Employees can contribute amounts to the NPS fund which will be invested in equity stocks, government bonds, corporate debts, etc.

When does the pension start?

At the time of maturity, one can withdraw up to 60% of the lumpsum. The balance 40% should be invested in annuity (pension), which will be used to give you pension for the rest of your life. One has an option to put in any percentage above 60% up to 100% to the annuity, too. Here’s an NPS calculator.

Can you tell me a little bit more about NPS?

I will skip that part since numerous websites have already written about it—NPS Trust’s website or Wikipedia can be a starter. There are many youtube videos on the topic too. You should be able to read/watch pros and cons of the scheme.

*Each bit that you save now will keep your golden years safer*

How are the returns?

Better than EPF in terms of absolute profit from invested corpus, from the stats. Dig in here and here’s Scheme E’s returns. The minimum contribution in a financial year to keep the account active is Rs. 1000/-.

How can I join NPS?

Simple. Join here online. Keep digital copies of your PAN, Photograph, Aadhaar and cancelled cheque/bank account passbook with you. The cancelled cheque/bank account passbook should bear your name.

Is contribution to NPS tax-exempt?

Yes, it is exempt in your 80C (and 80CCC, 80CCD(1)). Plus, there is a special exemption of Rs. 50,000/- for NPS contributions under 80CCD(1B). Contributions to NPS is Exempt-Exempt-Exempt, i.e. tax-exempt at the tie of contribution, tax-exempt on the profit earned on an investment, and tax-exempt at the time of maturity (conditions apply).

Well, is it fully tax-exempt?

Your investment is fully tax-exempt at the time of investment. Your return every year that is being added back to NPS corpus is tax-exempt. Your corpus is, well, hmm… two things: exempt for the part that goes to annuity and the rest (that you withdraw) is not exempt. One cannot say that NPS is fully non-taxable at the time of maturity in that sense.

Now tell me, how’s NPS and Corporate NPS different?

Corporate NPS is NPS whose contributions are made through the employer. Instead of you making direct contribution to your NPS fund, you ask your employer to deduct a certain amount from your CTC and contribute to your NPS.

What’s the advantage of having Corporate NPS?

Contributions made through Corporates are tax-exempt under 80CCD(2) for up to 10% of Basic Pay of the employee. That is, if your annual basic pay is Rs. 10 Lakhs, then a contribution up to Rs. 1 Lakh per year is fully tax-free. This is over and above your 80C, 80CCC, 80CCD(1) and 80CCD(1B). Meaning, you still can invest into NPS on your own as per the above sections and claim those tax-exemptions as well, besides the corporate contributions made.

That’s exciting. How can corporates register for Corporate NPS?

Corporates will have to find a PFM and POP. Ask your HR or Finance team to reach out to them and the rest of the onboarding will be taken care of by them. It will need very minimal involvement by your HR/Finance team. Make sure that you choose the PFMs after due diligence (look at peer feedbacks, return rates, etc.).

*NPS is one way of saving money for your retirement.*

How can we connect employees NPS ID to our corporate NPS?

You should ask employees to provide their NPS (the same NPS ID—known as PRAN—created for their direct investment shall be used for Corporate NPS contributions as well). Provide these PRANs to your PFM and they will link it to your corporate account.

How does this play with salary structuring?

Corporate NPS contributions usually form part of the employer contributions of the CTC. If your offer/appointment letter allows flexibility of revising the salary structure (perhaps at the request of the employee), this is a great benefit to add. You may even offer a choice for the employee to choose an amount up to 10% of their monthly basic pay to be contributed every month (going above 10% won’t be beneficial in terms of tax-exemption). You may also consider providing this as an additional benefit to the existing employer contributions, if the company financials are good, thereby not touching the gross pay.

If Corporate NPS cannot be offered to your current employees owing to a rigid offer/appointment letter, consider offering this as a choosable perk to future employees. They will love it when they see the returns plus the taxes being saved.

Hey, I see options like Aggressive (LC75), LC50 and such. What are they?

These options indicate how aggressive the investments are. LC75, for example, says 75% of the contributions will be invested in equity, while the balance will be in government bonds/corporate debt funds. LC50 would mean and 50% contribution to equity funds. Though corporates can set the nature of aggressiveness at the start of the Corporate NPS, employees will have an option to set their own aggressiveness (and can even change the PFMs for their own fund) after a stipulated time (~1 year).

If your workforce is generally young, say less than 35 years of age, LC75 would not hurt much. If your workforce is comparatively older, say above 40, it’s safe to stay with less-riskier options such as LC50.

What are the cons of NPS?

There could be multiple legs: NPS is a market-linked product and hence the market fluctuations can affect your returns. You will still need to manage your PMS once in a while to make sure that you have higher/steady returns — this needs manual intervention from the investor. Plus, the government still require the investor to keep at least 40% of the maturity corpus to be invested in annuity, whose returns are not at par with the inflation. More here.

This article is also published on LinkedIn and Medium.